- Includes bibliographical references and index. - Building trust -- Showing empathy -- Active listening -- Using influence tactics -- Helping others set goals -- Monitoring performance -- Giving feedback -- Encouraging positive actions -- Discouraging negative actions -- Training team members -- Helping others solve problems -- Helping difficult people -- Developing protégés.
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2517490328
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NEU Grand LibraryGrnd Floor (HF5385 .D8 2005)
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Gifted by: Seton Hall University
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