- Includes bibliographical references (p. 263-267) and index. - Introduction : what smart training will do for you -- Focusing on performance -- What do you need : training, educating, orienting, or ...? -- The gateway to smart training : effective analysis -- The road to smart training : design -- Gaining the competence edge -- The mastery spiral -- Core competence : the name of the game -- Competence for the 1990s--and beyond -- How do you get competence used? -- The ground rules of economic training -- How smart are computers and video? -- Smart just-in-time training : job aids -- Smart just-in-time training : structured OJT -- Other smart ways to train -- How a learning organization learns -- What a learning organization learns.
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