- "A Wiley/QED Publication." - Includes bibliographical references (p. 279-282) and index. - Pt. I. Introduction and Concepts. 1. Automate, Integrate, or Obliterate? 2. What Is Business Reengineering? 3. Where Do You Begin? 4. How Do You Approach the Problem? -- Pt. II. Business Reengineering Guidelines. 5. Planning Phase. 6. Redesign Phase. 7. Transition Phase. 8. Implementation Phase -- Pt. III. Recap/Final Thoughts. 9. There Is No Silver Bullet -- Pt. IV. Techniques and Tools to Help You Redesign Your Processes -- Appendix A What Do You Need to Know to Get Started? -- Appendix B What Types of Technologies are Available to Help Redesign Processes?
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